Visit us at TOULA King West, located at 543 Richmond St. W., Unit B1, Toronto, ON. Sign up at www.toulastudio.com for updates on new studio locations via email or text.

TOULA is open Tuesday to Thursday from 10 AM to 8 PM, Friday from 10 AM to 6 PM, and weekends from 9 AM to 5 PM. We’re currently in a soft launch and plan to expand hours soon.

Reserve your TOULA treatment online via the “Book Now” button at www.toulastudio.com, by emailing hello@toulastudio.com, or by calling our Concierge Team at +1 (437) 494-7111.

Please notify us at least 4 hours in advance for facial cancellations or adjustments and 24 hours for injectable appointments. Contact our Concierge Team at +1 (437) 494-7111 or hello@toulastudio.com. Late cancellations incur a $35 fee for facials or $100 for injectables. We appreciate your consideration for our team and other guests.

If you’re running late, please call +1 (437) 494-7111, and we’ll do our best to accommodate you based on availability without affecting other appointments. Arrivals over 10 minutes late may require rescheduling.

Walk-ins are welcome at TOULA! For busy periods like weekends, we suggest securing a treatment cove by booking at www.toulastudio.com.

To secure your preferred time, book early—TOULA allows reservations up to three months ahead due to high demand.

Expect a relaxed experience with TOULA facials lasting 50 minutes and neuromodulators or dermal fillers up to 30 minutes. Arrive 10 minutes early and complete your treatment waiver, sent via email, before your visit.

Absolutely, combine treatments for maximum benefits! Book back-to-back facials or add neuromodulators/dermal fillers after a facial in our coves. Our Concierge Team at +1 (437) 494-7111 can assist with scheduling.

Bring your friends for a group treatment session! Contact our Concierge Team at +1 (437) 494-7111 with each guest’s first name, last name, email, and phone number to create a TOULA profile and book together.

TOULA gift cards are versatile, redeemable for any treatment or product online or in-studio. Bring physical or digital cards to your visit, or contact our Concierge Team at +1 (437) 494-7111 to convert physical card balances for online use. Gift cards are non-refundable, non-transferable, and cannot be exchanged, resold, or redeemed for cash.

Add your credit card to your TOULA account for a seamless payment experience. We accept major credit cards, debit cards, and Apple Pay, with charges applied only after your treatment or purchase. We do not accept cash.

Your credit card is charged only after completing your TOULA treatment or purchase.

We require a credit card to secure your appointment, but it won’t be charged until after your treatment. You can pay with a gift card or another method at checkout — just let us know! Contact our Concierge Team at +1 (437) 494-7111 for assistance.

Gratuities are not required or expected at TOULA but you are more than welcome to show your gratitude for exceptional service if you would like to do so (we love your Google reviews too). At checkout, you have the option to leave a tip for our staff members involved with elevating your experience. Please note that we are not able to accept gratuities on medical experiences, such as injectables. The monies collected will go directly to the team and will not be handled by TOULA.

We adore children but, as a medical facility, TOULA cannot allow young children in the studio during treatments. Thank you for understanding.

Host your special event at TOULA! Reach out to our Concierge Team at hello@toulastudio.com to connect with our event coordinator.

We do not have dedicated parking for TOULA guests, but street parking is available on Portland Street as well as along Queen Street West one block north. There is also nearby underground parking at the Loblaw’s building North West of our location on Richmond Street West. Alternatively, you can find underground parking in the Waterworks building two blocks east.

Share the TOULA experience with friends and earn rewards! Have your friend mention your referral when booking or visiting, and you’ll both enjoy $10 off a treatment or product. No limit on referrals—spread the #FutureOfFace love!

Gift cards purchased online can be used online and in-studio. Physical gift cards purchased in-studio are exclusively for in-studio use, but on request, we can transfer the balance to a digital gift card for online redemption. Our gift cards are non-refundable and cannot be transferred, exchanged, returned, resold, or redeemed for cash.