Facial FAQ

What’s the best facial for a first-time client at TOULA? 

New to facials? We recommend starting with our Signature Facial to experience a 20-minute Comprehensive Skin Analysis followed by a 50-minute high-tech facial tailored to your skin type and unique biomarkers. If you are looking for something that would fit in your schedule more easily, we recommend our high-tech 30-minute Express Facial. 

 

How often should I book a facial?  

For optimal skin health, we advise scheduling a facial every 2 to 4 weeks, complemented by a consultation with our estheticians to create a tailored treatment plan for your skin health. TOULA’s membership tiers provide exclusive pricing and perks to support your skincare routine. Visit www.toulastudio.com/memberships to take our Membership Quiz and find the perfect plan for your skin. 

 

What is TOULA's Signature Facial? 

Our highly popular Signature Facial consists of a 20-minute in-depth multispectral imaging skin analysis where we expertly assess your skin condition in our consultation room. Our estheticians will then perform one of seven 50-minute high-tech facials personalized to your skin's unique biomarkers within our treatment COVE’s. Please note that the total duration of the appointment is 70-minutes in length. 

 

How should I prepare for a TOULA high-tech facial?  

To ensure the best results and a comfortable treatment experience, please follow these simple pre‑treatment guidelines: 

- Avoid exfoliating products (physical scrubs, AHAs/BHAs, retinol/tretinoin) for one week before your facial. 

- Avoid waxing, threading, chemical peels, or laser treatments for two weeks prior. 

- If you are currently using or recently completed isotretinoin (Accutane), please contact our Skincare Concierge team (concierge@toulastudio.com) so we can advise on the safest timing for your treatment. 

- Avoid excessive sun exposure, tanning, or self‑tanners. 

- Allow at least two weeks of recovery time after cosmetic procedures such as Botox, dermal fillers, or chemical peels. 

- Arrive with clean skin (no makeup). 

- Avoid shaving the morning of your facial. 

- Limit caffeine, alcohol, and heavy exercise beforehand. 

 

What should I do after my TOULA facial?  

For the best practices to follow after your facial treatment, we've summarized our estheticians post-treatment care recommendations: 

- Avoid direct sun, heat exposure, saunas, heavy sweating, or harsh products for 24–48 hours post-treatment. 

- Continue avoiding exfoliating products and retinol for 5–7 days. 

- Drink plenty of water and stay hydrated to support your results. 

- Apply sunscreen starting the morning after your facial and daily thereafter. 

Visit www.toulastudio.com for comprehensive post-treatment guidance. 

 

What conditions prevent getting a TOULA high-tech facial? 

Our high-tech facials are not suitable for individuals with conditions such as actinic keratosis, melasma, rosacea, skin cancer, active infections, cold sores, open wounds, rashes, burns, inflammation, eczema, or psoriasis. Consult with our estheticians to assess your eligibility. 

 

What is LED light therapy at TOULA?  

TOULA’s LED Light Therapy employs light-emitting diodes with wavelengths of 600–1300nm to address various skin concerns. This non-invasive treatment promotes skin rejuvenation, accelerates tissue repair, reduces inflammation, combats harmful bacteria, and stimulates collagen production. It’s integrated into all our high-tech facials and available as a standalone option for targeted results. 

 

What is ionized oxygen in TOULA facials?  

In our facials, TOULA uses ionized oxygen to deliver negative ions, which act as potent antioxidants to strengthen collagen, enhance blood flow, and promote smooth, radiant skin. These ions, abundant in nature, also contribute to a sense of well-being, elevating your skincare experience. 

 

What is microdermabrasion at TOULA?  

TOULA’s microdermabrasion is a gentle, non-invasive procedure that exfoliates the skin’s outer layer using a diamond-tipped wand and vacuum suction. It enhances skin texture, minimizing the appearance of sun damage, fine lines, wrinkles, age spots, acne scars, and melasma. Suitable for most skin types, it’s not advised during pregnancy. Try it with our Clarifying, Hydrating, Anti-Aging, Brightening, Regenerative and Express facials. 

 

What is ultrasound technology in TOULA facials? 

TOULA’s ultrasound technology uses high-frequency sound waves to penetrate deep into the skin, stimulating collagen production for improved elasticity and a subtle lifting effect. It enhances serum absorption and boosts circulation, delivering a radiant glow. Experience it in our Sensitive Skin, Clarifying, Hydrating, Anti-Aging, Brightening and Regenerative Facials. 

 

What is microcurrent therapy at TOULA?  

TOULA’s microcurrent therapy applies low-level electrical currents that mimic the body’s natural frequencies to tone and lift facial muscles. This treatment provides both immediate firming and cumulative contouring benefits, enhancing your facial structure. Available in our Hydrating, Anti-Aging, Brightening and Regenerative facials. 

 

Which facial is best for minimizing pore size?  

For minimizing pore size, we recommend our Clarifying Facial, which targets oil and clogged pores, or our Regenerative Facial, which uses Diamond Microdermabrasion to smooth texture. We always recommend booking a Complimentary Skin Assessment to recommend the best High‑Tech Facial for your unique needs. 

 

How often should I get a facial for optimal skin maintenance?  

Consistency is key. We recommend scheduling facials twice a month, every 2 to 4 weeks, to align with your skin’s natural renewal cycle. Our Membership Tiers are designed to support this regular maintenance. 

 

Do you offer Hydrafacials, and how does that treatment work? 

While TOULA does not use the brand‑name Hydrafacial device, our High‑Tech Facials incorporate advanced modalities such as Diamond Microdermabrasion, Ionized Infusion, Lymphatic Drainage, Ultrasonic Skin Extractions Multi-colour LED Light Therapy, Ultrasound and Microcurrent. These technologies provide deep cleansing, extraction, hydration, and glow comparable to or exceeding traditional Hydrafacial results. 

 

Can your facials treat active acne breakouts, or should I wait until they clear?  

Yes. Our Clarifying Facial is designed to treat active acne, breakouts, and excess oil. It includes modalities like Blue LED Light Therapy to target bacteria and inflammation, along with targeted ultrasonic skin extractions. If you have a severe skin infection or an active cold sore, please call us to reschedule at +1 (437)-494-7111 or email us at concierge@toulastudio.com. 

 

How long after a treatment can I get extractions done?  

Ultrasonic Extractions are included as a standard part of our High-Tech Facials when appropriate. If you are scheduling a standalone extraction, it can usually be done 2-4 weeks after any advanced laser or peel procedure to ensure the skin is fully healed. 

 

What is the difference between a medical-grade facial and a spa facial? 

TOULA’s High‑Tech Facials are considered medical‑grade because they are expert‑led and incorporate advanced technology such as Microcurrent, Ultrasound, Diamond-Tip Microdermabrasion, Multi-colour LED Light Therapy, oxygen pressure infusion, and medical‑grade products. This allows us to target skin concerns at a deeper, cellular level with clinically proven results. 

 

Do you offer products/packages for at-home care to maintain my facial results? 

Absolutely. Our core beliefs are that consistency is key and prevention is powerful. Our experts curate and sell a range of science-backed skincare essentials in our skincare shop and will recommend a personalized at-home regimen to protect and enhance the results of your in-studio treatment. Shop our curated selection at https://toulastudio.com/collections/skincare-shop.