Where is TOULA’s studio located in Toronto?  

Visit us at TOULA King West, located at 144 Portland Street, Toronto, ON M5V 2N5. We are located south of Richmond St. W. & Portland Street intersection in King West. Sign up at www.toulastudio.com for updates on new studio locations via email or text. 

What are the operating hours at TOULA?  

TOULA is open Monday from 10 AM to 8PM, Tuesday from 10AM to 6PM, Wednesday & Thursday from 10 AM to 8 PM, Friday from 10 AM to 6 PM, and weekends from 9 AM to 5 PM. Our operating hours may be changed over time. Please contact a member of our concierge team at +1 (437) 494-7111 for the most up-to-date details. 

How do I schedule a treatment at TOULA?  

Reserve your TOULA treatment online via the “Book Now” button at www.toulastudio.com or by calling our Skincare Concierge Team at +1 (437) 494-7111. 

What’s TOULA’s policy for canceling appointments? 

Please notify our concierge team at +1 (437) 494-7111 at least 24 hours in advance for all cancellations or adjustments. Please note that if you do not show up to your appointment without notifying our team in advance, you will be charged the full value of the appointment. Cancellations within a 24-hour notice period incur a $50 flat fee. We appreciate your consideration for our team and other guests. 

Can I still receive my treatment if I’m late? 

If you’re running late, please text or call us +1 (437) 494-7111, and we’ll do our best to accommodate you based on availability without affecting other appointments. Arrivals over 10 minutes late may require rescheduling. 

Does TOULA accept walk-in appointments?  

Walk-ins are welcome at TOULA! For busy periods like weekends, we suggest securing a treatment cove by booking online at www.toulastudio.com or calling us at +1 (437) 494-7111. 

How far in advance can I reserve a TOULA appointment? 

To secure your preferred time, book early! TOULA allows reservations up to three months ahead due to high demand. You can book online at www.toulastudio.com or calling us at +1 (437) 494-7111. 

How much time do TOULA treatments take?  

Your treatment experience should never feel rushed or routine. Expect a relaxed experience with the majority of TOULA's high-tech facials lasting 50 minutes. We do offer an Express Facial which lasts 30 minutes in duration. Neuromodulator treatments are 30 minutes in duration while Microneedling, Sculptra, Dermal fillers are 60 minutes in length. Please arrive at least 10 minutes early and complete your intake forms (informed consent/treatment waiver), sent via email, before your visit. 

Can my friends and I book simultaneous treatments at TOULA? 

Bring your friends for a group treatment session! Book online at www.toulastudio.com or contact our Concierge Team at +1 (437) 494-7111 with each guest’s first name, last name, email, and phone number to create a TOULA profile and book together. Please note that if you're booking the Signature Facial there is a pre-requisite 20-minute Skin Analysis in our Consultation room. As such, we can only accommodate one guest at a time for this service specifically. 

Can I use a TOULA gift card for different treatments or products? 

TOULA gift cards are versatile, redeemable for any treatment or product online or in-studio. Bring physical or digital cards to your visit, or contact our Concierge Team at +1 (437) 494-7111 to convert physical card balances for online use. Gift cards are non-refundable, non-transferable, and cannot be exchanged, resold, or redeemed for cash. Members cannot use gift cards to pay for their monthly memberships. 

What payment methods does TOULA accept?  

We encourage all guests to please update your credit card details to your TOULA Zenoti Account for a seamless payment experience. We accept cash and major credit cards, debit cards, and Apple Pay, with charges applied only after your treatment or purchase. We also accept cash. 

When will my credit card be charged for a TOULA treatment? 

Your credit card is charged only after completing your TOULA treatment or purchase. Please note that if you no-show to an appointment you will be charged the full value of the appointment. Last minute cancellations (e.g. within a 24-hour notice period) incur a $50 flat fee. We appreciate your consideration for our team and other guests. 

Why does TOULA need my credit card to book an appointment? 

We require a credit card to secure your appointment, but it won’t be charged until after your treatment. You can pay with a gift card or another method at checkout—just let us know! Contact our Concierge Team at +1 (437) 494-7111 for assistance. 

Is tipping required at TOULA?  

Gratuities are not required or expected at TOULA but you are more than welcome to show your gratitude for exceptional service if you would like to do so (we love your glowing Google reviews too). At checkout, you have the option to leave a tip for our staff members involved with elevating your treatment experience. Please note that we cannot accept gratuities on medical services, such as injectables. Any tips collected will go directly to the team and will not be handled by TOULA. 

Are children permitted in the studio during treatments?  

We adore children but, as a medical facility, TOULA cannot allow young children under 13 years of age in the studio during treatments. Thank you for understanding. 

Can I host an event in collaboration with TOULA at your studio? 

Host your special event at TOULA! Reach out to our Concierge Team at concierge@toulastudio.com to connect with our event coordination team. 

Is parking available at TOULA’s King West studio?  

We do not have dedicated parking for TOULA guests, but street parking is available on Portland Street as well as along Queen Street West two blocks north. There is also nearby underground parking at the Loblaw’s building North West of our location on Richmond Street West. Alternatively, you can find underground parking in the Waterworks building two blocks east on Maud Street. Please note that we do not validate parking. 

How can I refer a friend to TOULA for rewards?  

Share the TOULA experience with friends and earn rewards with our Give 50, Get 50 Program! Have your friend mention your referral when booking or visiting, and you’ll both enjoy $50 off a treatment or product. There is no limit on referrals! Share the #FutureOfFace glow! 

Do you have a waiting list for last-minute cancellations?  

Yes, we do! If your preferred time is fully booked, please call our Concierge Team at +1 (437) 494‑7111. We will add you to our waitlist and notify you immediately if a cancellation occurs. Please remember that last-minute cancellations within a 24-hour notice period incur a flat $50 fee. 

Can I book my consultation and treatment on the same day? 

Yes, you can. Many clients choose this option. If you are a new client interested in injectables, we recommend booking a complimentary consultation followed by the treatment slot to allow ample time for discussion and personalized planning. You can book online at www.toulastudio.com or call our Concierge Team at +1 (437)-494-7111. 

What information should I bring to my first consultation? 

Please bring a list of any current medications and supplements you are taking, a general idea of your skin care goals, and a list of any questions you may have. We may also ask about your medical history and lifestyle habits. 

Do you offer virtual or phone consultations?  

We do not offer virtual consultations for general skincare or injectables. However, if you have an urgent medical concern related to a recent treatment, we can arrange a virtual call with our Medical Director to address your questions. For all other services, we highly recommend an in‑studio Comprehensive Skin Analysis for facials or an in‑person consultation for injectables, as our experts need to assess your skin and facial anatomy directly. 

Do I need a referral from a doctor to receive treatment?  

No, you do not need a referral from an outside physician. Our clinical services are overseen by our Medical Director, Dr. Pamela Taylor, and all injectable treatments are performed by our expert medical team. 

Can I bring a friend or family member with me to the appointment? 

Yes, you are welcome to bring one guest. We ask that they remain in our waiting area during your treatment to ensure a focused and private experience for all clients. If you and your guest are hoping to book two Signature Facials at the same time, please note that each facial begins with a 20‑minute Skin Analysis in our consult room, and we have one analysis machine. Because of this, Signature Facials cannot be performed simultaneously. Our Concierge Team will be happy to help you book back‑to‑back appointments so you can enjoy your visit together. 

Can more than one person be in the treatment cove with me? 

For your comfort and privacy, only the client receiving the service is permitted inside our treatment cove. This ensures a focused, calm environment for both you and our providers. If you are visiting with a friend or family member, they are welcome to relax in our waiting area during your appointment. 

Who is the Medical Director or supervising physician at the spa? 

Our clinical services are overseen by our Medical Director, Dr. Pamela Taylor, a seasoned licensed physician with decades of experience in both family and aesthetic medicine. 

What are the specific qualifications of your injectors and estheticians? 

Our injectors are highly trained medical professionals, including our Lead Cosmetic Nurse Injector, Megan Phillips. Our estheticians are licensed skincare experts with advanced training in our High‑Tech Facial modalities and the techniques required to deliver safe, effective, and personalized treatments. 

Can I request a specific injector or esthetician?  

Yes, you can. While all of our providers are rigorously trained to deliver consistent, high-quality results, you can call our Concierge Team at +1 (437) 494-7111 to request your preferred provider. 

Are you compliant with HIPAA and Ontario’s PHIPA privacy requirements?  

Yes. As a medical spa, we uphold the highest standards of client confidentiality and data security. We follow all applicable privacy and health information protection laws, including HIPAA and Ontario’s Personal Health Information Protection Act (PHIPA). Your records are stored securely and are only accessible to our authorized medical team. 

Where does my consultation take place?  

Your consultation is completed in our private Skin Analysis COVE, and your treatment takes place in a dedicated treatment cove. These spaces are designed to provide privacy, comfort, and a calm environment for you and your provider. 

Are before-and-after photos taken for every client?  

Before-and-after photos are an important part of tracking your progress and achieving your desired results, especially for injectables. These are taken privately, stored securely, and are only used with your explicit, written consent. 

How do you ensure the privacy and confidentiality of my visit and photos? 

Client confidentiality is paramount at TOULA. All health and photographic records are stored on a secure, encrypted system accessible only by our authorized medical team, fully protecting your privacy. 

Do you use digital mapping or 3D imaging for treatment planning? 

For facials, we offer a Complimentary Skin Analysis using advanced technology to assess your skin in detail. For injectables, our medical team relies on precise anatomical knowledge and a personalized, natural‑looking approach inspired by industry best practices. Instead of digital mapping or 3D imaging, we focus on understanding your unique facial structure and enhancing your features in a way that keeps you looking like yourself. This ensures balanced, subtle results that align with your natural expressions and proportions. 

Who should I contact if I have a question outside of business hours? 

For non-urgent questions, please email our Concierge Team at concierge@toulastudio.com. Outside of regular hours, you can also message Rosa (our AI receptionist) or use the chatbot on our website. 

If you have an urgent medical concern related to a recent treatment, please follow the specific aftercare instructions provided by your injector or seek immediate medical care. In an emergency, call 911. This guidance is not a substitute for professional medical advice. 

What steps does the clinic take to maintain a sterile environment for injections? 

We adhere to strict medical protocols. This includes the use of single-use, sterile needles and syringes, meticulous skin preparation before every injection, and maintaining impeccable cleanliness in all our treatment areas. 

Will I receive an itemized receipt after my treatment? 

Yes, you will receive a detailed, itemized receipt outlining the product used, the number of units/syringes, and the final cost. 

Do you offer a loyalty or rewards program for returning clients? 

Yes. TOULA's membership tiers currently serve as our loyalty program, offering preferred monthly pricing, exclusive member rates on services, and access to special perks and events. 

Do you have a minimum spend requirement for new clients? 

No, we do not have a minimum spend requirement. You are welcome to book any service that meets your needs. 

How do I use my Alle or Aspire loyalty points at your clinic? 

You can certainly use your loyalty rewards points for products that participate in those programs. Please inform our in-studio Skincare Concierge Team at check-out that you wish to redeem your points. 

Are TOULA treatments conducted in private spaces? 

Privacy is paramount at TOULA. All studio treatments occur in private "coves" ensuring discretion and comfort. Please note that you may hear ambient studio sounds and soft music. Check @toulastudios on Instagram or Google Maps for a sneak peek inside in advance of your visit. 

How is the cost of Botox calculated (per unit or per area)?  

The cost of our Wrinkle Relaxers, including Botox and Dysport, is calculated per unit. This allows us to tailor your dose precisely to your unique muscle structure. Botox is $13 per unit for drop‑in clients and $12 per unit for members. Dysport is $11 per unit for drop‑in clients and $10 per unit for members. You can review our transparent pricing menu at https://toulastudio.com/pages/pricing for more details. 

Do you charge a separate fee for the consultation, or is it complimentary? 

All injectable consultations are complimentary at TOULA. Our goal is to ensure you feel confident and fully informed before proceeding with any treatment. 

What are the price ranges for your signature facials? 

For up-to-date pricing on all services, packages and memberships, please review our transparent pricing menu at https://toulastudio.com/pages/pricing for more details. 

Are there any hidden fees or extra charges not included in the quote?  

We believe in transparent pricing. Your quoted price includes the full cost of the product and procedure. Prices are quoted before tax, which is 13% HST in the Province of Ontario. Any optional add-on's or enhancements will always be discussed and approved by you beforehand. You can also book add-on's on TOULA's online webstore prior to your visit. 

Is sales tax included in the quoted prices? 

Prices displayed on our pricing menu and website do not include applicable sales tax. In Ontario, a 13% HST will be added at checkout, and the final amount will be detailed on your receipt. 

Do you offer any introductory deals or first-time client discounts? 

We do not currently offer any introductory deals or first‑time client discounts. Any future promotions will be shared directly on our website, social media and through our Concierge Team. 

If I need a touch-up for Botox, is that covered by the initial price? 

The initial cost covers the units administered during your first treatment. If a touch‑up is needed, typically 10 to 14 days later, any additional units will be billed at the standard per‑unit rate after consulting with your injector. Please note that TOULA members receive special pricing for injectables. 

Do you offer financing through services like Cherry or CareCredit? 

Yes, we offer financing options for larger procedures through Beautifi at www.beautifi.com/doctors/toula-studio/. You can inquire with our Concierge Team for more details on how to apply. 

Where does TOULA ship skincare products in Canada? 

We can ship orders to addresses within Canada. At this time, we do not support shipping to PO Box addresses. Shipping is free on purchases over $100. 

How do I track my TOULA online order?  

You can track your shipment by clicking on the tracking number provided in your shipment confirmation email. If you need assistance, you’re welcome to connect with our Concierge Team at +1 (437) 494‑7111. 

What’s the process for returning TOULA online purchases? 

Returns and refunds can be accepted only if the product is unopened, unused, and in its original packaging. Requests can be made by contacting our Concierge Team at +1 (437) 494‑7111 or in‑studio, and must be submitted within 14 days of purchase or delivery. 

Please note that we do not offer free return shipping. Online purchases may be returned in‑studio at no cost. If you prefer to return your item by mail, you are responsible for the return shipping fee, and the shipment must include tracking. 

What if my TOULA order arrives damaged, incorrect, or delayed? 

If your order arrives damaged or incorrect, please keep the box, packaging materials, and products and contact our Concierge Team at +1 (437) 494-7111 within 24 hours of receipt. Exchanges for incorrect products are accepted only if unopened and unused. For delayed orders, you’ll receive an email notification—please check your spam folder and ensure your email address is valid. Reach out to our Concierge Team at concierge@toulastudio.com for assistance. 

How are TOULA products shipped to customers? 

TOULA ships orders across Canada using our trusted carrier, with tracking numbers sent via email. Ensure your shipping address is accurate. If shipped to a wrong address, contact the carrier. If returned to TOULA, reshipping is at your cost. 

How can I change or cancel my TOULA online order?  

To change or cancel your order, please contact our Concierge Team at +1 (437) 494-7111 within 2 hours of placing it to ensure it hasn’t been processed for shipping. 

What steps should I take if my TOULA order is lost? 

To minimize the risk of lost or stolen packages, you can request signature confirmation by contacting our Concierge Team at +1 (437) 494-7111. First, check your shipment’s tracking information using the link in your confirmation email to verify its status. If marked as “delivered,” look around your property or check with neighbors. Next, contact your local post office, as the package may be available for pickup. Most lost packages are recovered through these steps. TOULA cannot file claims with the shipping provider but will assist you as much as possible. If you’ve completed these steps and still can’t locate your package, please reach out to our Concierge Team at +1 (437) 494-7111. 

What’s the best facial for a first-time client at TOULA? 

New to facials? We recommend starting with our Signature Facial to experience a 20-minute Comprehensive Skin Analysis followed by a 50-minute high-tech facial tailored to your skin type and unique biomarkers. If you are looking for something that would fit in your schedule more easily, we recommend our high-tech 30-minute Express Facial. 

How often should I book a facial?  

For optimal skin health, we advise scheduling a facial every 2 to 4 weeks, complemented by a consultation with our estheticians to create a tailored treatment plan for your skin health. TOULA’s membership tiers provide exclusive pricing and perks to support your skincare routine. Visit www.toulastudio.com/memberships to take our Membership Quiz and find the perfect plan for your skin. 

What is TOULA's Signature Facial? 

Our highly popular Signature Facial consists of a 20-minute in-depth multispectral imaging skin analysis where we expertly assess your skin condition in our consultation room. Our estheticians will then perform one of seven 50-minute high-tech facials personalized to your skin's unique biomarkers within our treatment COVE’s. Please note that the total duration of the appointment is 70-minutes in length. 

How should I prepare for a TOULA high-tech facial?  

To ensure the best results and a comfortable treatment experience, please follow these simple pre‑treatment guidelines: 

- Avoid exfoliating products (physical scrubs, AHAs/BHAs, retinol/tretinoin) for one week before your facial. 

- Avoid waxing, threading, chemical peels, or laser treatments for two weeks prior. 

- If you are currently using or recently completed isotretinoin (Accutane), please contact our Skincare Concierge team (concierge@toulastudio.com) so we can advise on the safest timing for your treatment. 

- Avoid excessive sun exposure, tanning, or self‑tanners. 

- Allow at least two weeks of recovery time after cosmetic procedures such as Botox, dermal fillers, or chemical peels. 

- Arrive with clean skin (no makeup). 

- Avoid shaving the morning of your facial. 

- Limit caffeine, alcohol, and heavy exercise beforehand. 

What should I do after my TOULA facial?  

For the best practices to follow after your facial treatment, we've summarized our estheticians post-treatment care recommendations: 

- Avoid direct sun, heat exposure, saunas, heavy sweating, or harsh products for 24–48 hours post-treatment. 

- Continue avoiding exfoliating products and retinol for 5–7 days. 

- Drink plenty of water and stay hydrated to support your results. 

- Apply sunscreen starting the morning after your facial and daily thereafter. 

Visit www.toulastudio.com for comprehensive post-treatment guidance. 

What conditions prevent getting a TOULA high-tech facial? 

Our high-tech facials are not suitable for individuals with conditions such as actinic keratosis, melasma, rosacea, skin cancer, active infections, cold sores, open wounds, rashes, burns, inflammation, eczema, or psoriasis. Consult with our estheticians to assess your eligibility. 

What is LED light therapy at TOULA?  

TOULA’s LED Light Therapy employs light-emitting diodes with wavelengths of 600–1300nm to address various skin concerns. This non-invasive treatment promotes skin rejuvenation, accelerates tissue repair, reduces inflammation, combats harmful bacteria, and stimulates collagen production. It’s integrated into all our high-tech facials and available as a standalone option for targeted results. 

What is ionized oxygen in TOULA facials?  

In our facials, TOULA uses ionized oxygen to deliver negative ions, which act as potent antioxidants to strengthen collagen, enhance blood flow, and promote smooth, radiant skin. These ions, abundant in nature, also contribute to a sense of well-being, elevating your skincare experience. 

What is microdermabrasion at TOULA?  

TOULA’s microdermabrasion is a gentle, non-invasive procedure that exfoliates the skin’s outer layer using a diamond-tipped wand and vacuum suction. It enhances skin texture, minimizing the appearance of sun damage, fine lines, wrinkles, age spots, acne scars, and melasma. Suitable for most skin types, it’s not advised during pregnancy. Try it with our Clarifying, Hydrating, Anti-Aging, Brightening, Regenerative and Express facials. 

What is ultrasound technology in TOULA facials? 

TOULA’s ultrasound technology uses high-frequency sound waves to penetrate deep into the skin, stimulating collagen production for improved elasticity and a subtle lifting effect. It enhances serum absorption and boosts circulation, delivering a radiant glow. Experience it in our Sensitive Skin, Clarifying, Hydrating, Anti-Aging, Brightening and Regenerative Facials. 

What is microcurrent therapy at TOULA?  

TOULA’s microcurrent therapy applies low-level electrical currents that mimic the body’s natural frequencies to tone and lift facial muscles. This treatment provides both immediate firming and cumulative contouring benefits, enhancing your facial structure. Available in our Hydrating, Anti-Aging, Brightening and Regenerative facials. 

Which facial is best for minimizing pore size?  

For minimizing pore size, we recommend our Clarifying Facial, which targets oil and clogged pores, or our Regenerative Facial, which uses Diamond Microdermabrasion to smooth texture. We always recommend booking a Complimentary Skin Assessment to recommend the best High‑Tech Facial for your unique needs. 

How often should I get a facial for optimal skin maintenance?  

Consistency is key. We recommend scheduling facials twice a month, every 2 to 4 weeks, to align with your skin’s natural renewal cycle. Our Membership Tiers are designed to support this regular maintenance. 

Do you offer Hydrafacials, and how does that treatment work? 

While TOULA does not use the brand‑name Hydrafacial device, our High‑Tech Facials incorporate advanced modalities such as Diamond Microdermabrasion, Ionized Infusion, Lymphatic Drainage, Ultrasonic Skin Extractions Multi-colour LED Light Therapy, Ultrasound and Microcurrent. These technologies provide deep cleansing, extraction, hydration, and glow comparable to or exceeding traditional Hydrafacial results. 

Can your facials treat active acne breakouts, or should I wait until they clear?  

Yes. Our Clarifying Facial is designed to treat active acne, breakouts, and excess oil. It includes modalities like Blue LED Light Therapy to target bacteria and inflammation, along with targeted ultrasonic skin extractions. If you have a severe skin infection or an active cold sore, please call us to reschedule at +1 (437)-494-7111 or email us at concierge@toulastudio.com. 

How long after a treatment can I get extractions done?  

Ultrasonic Extractions are included as a standard part of our High-Tech Facials when appropriate. If you are scheduling a standalone extraction, it can usually be done 2-4 weeks after any advanced laser or peel procedure to ensure the skin is fully healed. 

What is the difference between a medical-grade facial and a spa facial? 

TOULA’s High‑Tech Facials are considered medical‑grade because they are expert‑led and incorporate advanced technology such as Microcurrent, Ultrasound, Diamond-Tip Microdermabrasion, Multi-colour LED Light Therapy, oxygen pressure infusion, and medical‑grade products. This allows us to target skin concerns at a deeper, cellular level with clinically proven results. 

Do you offer products/packages for at-home care to maintain my facial results? 

Absolutely. Our core beliefs are that consistency is key and prevention is powerful. Our experts curate and sell a range of science-backed skincare essentials in our skincare shop and will recommend a personalized at-home regimen to protect and enhance the results of your in-studio treatment. Shop our curated selection at https://toulastudio.com/collections/skincare-shop. 

Can I get microneedling and other advanced treatments in the same visit? 

We prioritize safety and the health of your skin barrier, so microneedling is performed as a standalone advanced treatment at TOULA. Your esthetician will create a customized plan that spaces out high‑intensity modalities to ensure optimal results and minimal risk. Book your advanced microneedling appointment today at www.toulastudio.com/pages/dp4-advanced-microneedling or by calling a member of our Skincare Concierge Team at +1 (437) 494-7111. 

Is microneedling safe for dark skin tones? 

Yes. Microneedling with the Dermapen 4 can be safe and effective for clients across the Fitzpatrick scale, including IV to VI, when performed correctly. At TOULA, our medical team is trained to adjust needle depth, technique, and treatment settings to minimize trauma and reduce the risk of post‑inflammatory hyperpigmentation. Your esthetician will assess your skin thoroughly to ensure microneedling is appropriate for your tone and concerns. Book your advanced microneedling appointment today at www.toulastudio.com/pages/dp4-advanced-microneedling or by calling a member of our Skincare Concierge Team at +1 (437) 494-7111. 

Why is your Microneedling considered more advanced?  

Our microneedling treatments are performed using the Dermapen 4, one of the most advanced medical‑grade devices available. It delivers precise, high‑speed oscillation with adjustable needle depth, allowing for more controlled collagen stimulation and enhanced treatment outcomes. We pair the device with clinical‑strength serums selected specifically for your skin concerns, and each session is performed by trained providers who follow strict medical protocols. This combination of technology, technique, and customization makes our microneedling more effective, consistent, and comfortable compared to traditional or spa‑level microneedling treatments. 

Book your advanced microneedling appointment today at www.toulastudio.com/pages/dp4-advanced-microneedling or by calling a member of our Skincare Concierge Team at +1 (437) 494-7111. 

What are Botox® injections at TOULA?  

At TOULA, Botox® (onabotulinumtoxinA) is an FDA-approved neuromodulator that temporarily relaxes specific facial muscles to reduce dynamic wrinkles, such as crow’s feet, forehead lines, and glabellar lines. Results typically begin within 3–7 days and last 3–6 months. Administered by our licensed medical professionals, it’s supported by extensive clinical research for safety and efficacy. Learn about the procedure, dosing units, pre/post-care, and potential side effects at www.toulastudio.com/pages/wrinkle-relaxers-botox-dysport. 

What is Dysport® treatment at TOULA?  

Dysport® (abobotulinumtoxinA) at TOULA is an FDA-approved neuromodulator that smooths dynamic wrinkles, such as frown lines between the eyebrows, by temporarily inhibiting muscle contractions. It may also be used for other areas like forehead lines or crow’s feet under professional guidance. Results typically appear within 2–3 days and last up to 4–5 months. Our licensed medical professionals ensure safe, effective application, backed by robust clinical data. Visit www.toulastudio.com/pages/wrinkle-relaxers-botox-dysport for details on dosing, care, and potential side effects. 

How many Botox® or Dysport® units do I need at TOULA? 

The number of units needed varies by muscle strength, treatment area, and aesthetic goals. While dosing ranges exist (for example, forehead, frown lines, and crow’s feet often fall within predictable unit ranges), every face requires a customized assessment. Dysport® units are higher than Botox® units due to differences in formulation, and the two are not interchangeable. 

For personalized dosing, schedule a complimentary consultation at www.toulastudio.com. 

What is Sculptra® at TOULA? 

Sculptra® at TOULA is an FDA‑approved biostimulatory injectable that activates your skin’s natural collagen production. Its active ingredient, poly‑L‑lactic acid (PLLA), gradually restores facial volume and improves firmness, structure, and overall skin quality. It’s ideal for softening smile lines, nasolabial folds, and cheek wrinkles. Results develop progressively and can last up to 2–2.5 years with a full treatment series. Learn more at www.toulastudio.com/pages/sculptra. 

How many Sculptra® vials are required for TOULA treatments? 

The number of Sculptra® vials needed varies based on age, degree of volume loss, and treatment goals. Most clients typically use 1–2 vials per session across a series of 3–4 treatments, spaced 6–8 weeks apart. Someone with mild volume loss may need around 3 vials total, while more significant volume loss can require 6–8 vials over the full series. After completing the initial series, 1 vial per year is commonly recommended to maintain collagen stimulation and long‑lasting results. Because Sculptra works gradually by building your own collagen, a single session is usually not enough to achieve optimal results. 

For individualized dosing, please book a complimentary Sculptra consultation at www.toulastudio.com. 

How soon will I see results from TOULA neuromodulators? 

You’ll begin to notice smoother skin and reduced movement within 3–5 days, with full results visible around 14 days after treatment. Results typically last 3–5 months, depending on your individual metabolism and treatment area. TOULA will send you a friendly reminder when it’s time for your next appointment. 

How can I reduce bruising from TOULA neuromodulator treatments? 

Mild bruising can occasionally occur when small facial veins are affected during treatment. To help minimize this, avoid blood‑thinning medications or supplements (such as aspirin, ibuprofen, fish oil, or vitamin E) for about one week before your appointment, and limit alcohol and caffeine for 24–48 hours prior. Following your provider’s aftercare instructions will also support optimal healing and results. Review aftercare tips at www.toulastudio.com/pages/wrinkle-relaxers-botox-dysport. 

How long does bruising last after TOULA injectable treatments? 

Bruising from TOULA injectable treatments is usually mild and resolves within 3–5 days, though this can vary depending on the area treated and individual healing factors. Applying a cold compress intermittently for the first 24 hours can help minimize bruising and swelling. 

If you have any concerns, please contact our Concierge Team at +1 (437) 494-7111 to arrange a follow-up with your provider. 

What makes TOULA different from traditional dermatology offices for injectables? 

TOULA offers a unique studio experience, delivering select treatments in an immersive, non-clinical environment, unlike typical dermatology or medical spa clinics. Our skilled nurses and nurse practitioners handle injectables and specialize in Wrinkle Relaxers, Dermal Fillers and Sculptra. Our licenced esthetician team provides technology-led facials tailored to your skin's unique biomarkers. All providers are highly trained to ensure exceptional results. Explore our high-tech facials, microneedling and injectables at www.toulastudio.com and book online or via our Concierge Team at +1 (437) 494-7111. 

Can I combine a facial with an injectable treatment at TOULA? 

Yes, you can often pair a facial before your injectable treatment—including Wrinkle Relaxers (e.g. Botox® or Dysport®), Dermal Fillers (e.g. Revanesse®), or Sculptra®. Doing so can help prep and smooth the skin, enhancing both treatment precision and results. Your provider will assess your skin type and facial selection to ensure the combination is suitable and safe for your specific needs. 

What are dermal fillers offered at TOULA?  

TOULA offers a curated selection of FDA and Health-Canada approved Dermal Fillers designed to restore volume, smooth fine lines, and enhance natural facial contours. Our injectable options include Hyaluronic acid-based fillers (such as Revanesse®), which provide instant results lasting 4–12 months. Each treatment is customized to your unique features, with minimal downtime and naturally refreshed results. Learn more at www.toulastudio.com/pages/dermal-fillers. 

How does a complimentary dermal filler consultation work at TOULA? 

In a TOULA complimentary consultation, our expert injectors evaluate your facial anatomy, discuss Dermal Filler and Wrinkle Relaxer options, and explain expected natural-feeling outcomes, potential downtime, and aftercare protocols. You’ll learn which products best align with your goals. Schedule your complimentary consultation at www.toulastudio.com to create a personalized plan. 

How many dermal filler sessions are needed at TOULA?  

Both the volume of product and total number of Dermal Filler sessions depend on your unique facial anatomy and aesthetic goals determined during a consultation with our expert nursing team. Multiple sessions may be recommended for optimal results. Schedule a free consultation at www.toulastudio.com to discuss a treatment plan personalized for you today. 

Will TOULA’s injectable treatments look natural?  

 
Our highly trained medical team customizes injectable treatments to achieve natural-looking results tailored to your unique features. 

Who is a good candidate for TOULA dermal fillers?  

Individuals in their mid‑20s and beyond who want to enhance their natural features with subtle, balanced refinement are excellent candidates for Dermal Fillers. Ideal candidates may be looking to restore volume, soften lines, or improve facial harmony while maintaining a naturally refreshed appearance. Dermal Fillers can also support early prevention by addressing volume changes before they become more pronounced. 

Schedule a complimentary consultation at www.toulastudio.com to determine whether Dermal Fillers align with your goals and to receive a personalized treatment plan. 

Are TOULA dermal filler results permanent? 

TOULA’s uses Dermal Fillers from Revanesse, made from hyaluronic acid, provide temporary enhancements: Pure+ lasts approximately 4 weeks, Kiss 6–9 months, and Ultra, Contour, Outline, Shape, and Sculpt can last up to 12 months, depending on the treatment area and your metabolism. Regular maintenance sessions are needed to sustain results. Book your complimentary consultation today and we will recommend the best Dermal Filler product for your needs. 

What are the side effects of dermal fillers and Sculptra at TOULA? 

At TOULA, your safety and comfort are always our top priority. Dermal Fillers may cause mild, temporary effects such as swelling, redness, or bruising at the injection site, which typically resolve within 2–7 days. Small lumps may occasionally form but often improve with gentle massage. Rare complications, such as infection, are treatable under medical supervision. 

Sculptra® may cause similar temporary effects or, in rare cases, small, non‑visible nodules beneath the skin (seen in approximately 5–10% of cases), which are manageable if they occur. Our injectors use advanced techniques to minimize risks and ensure natural, balanced results. 

For full safety details, please review our in‑studio consent forms or contact our Concierge Team at +1 (437) 494‑7111 to schedule a complimentary consultation or follow‑up. 

Can I wear makeup during a TOULA dermal filler appointment? 

For accurate skin assessment, please arrive without makeup for your Dermal Filler appointment. Our team can remove any makeup if needed. Avoid applying makeup for 24 hours post‑treatment to reduce contact with the treated area and support optimal healing. 

What should I avoid after a TOULA dermal filler treatment? 

Immediately After Dermal Filler appointment, avoid lying down for 4 hours, exercising for 24 hours, and facials for 2 weeks. Minimize touching the treated area except for applying arnica gel at home, and avoid salty foods or alcohol to prevent swelling. 

What are the pre- and post-care steps for a TOULA Sculptra treatment? 

Before your Sculptra treatment, avoid aspirin, ibuprofen, or fish oil for 1–2 weeks (with medical approval), and consider Arnica supplements 3–5 days prior to help reduce bruising. Schedule your appointment at least 2 weeks before major events. 

Post‑treatment, massage the treated areas for 5 minutes, 5 times daily, for 5 days to help prevent nodules. Apply ice briefly on day 1 to minimize swelling, and avoid facials, exercise, or alcohol for 24–48 hours. Results develop gradually over 3–4 sessions and can last over 2 years. 

For detailed guidance, contact +1 (437) 494‑7111 or review your in‑studio consent forms. 

How long do dermal filler results last at TOULA?  

Dermal Fillers typically provide natural‑looking results that last 6–12 months, depending on the product, treatment area, and individual factors such as metabolism and lifestyle. Fillers in high‑movement areas like the lips may last 6–9 months, while those placed in areas like the cheeks or nasolabial folds can last up to 12 months. 

At TOULA, our trained providers customize treatments to optimize longevity based on your aesthetic goals. Maintenance sessions can help extend your results. For full details, consult our informed consent forms or contact us at +1 (437) 494‑7111. 

Is there downtime after TOULA dermal filler treatments? 

Dermal Fillers at TOULA require minimal downtime, allowing you to return to daily activities right away. You may experience temporary redness, swelling, or bruising for 2–7 days, which can be managed with brief icing or makeup after a few hours. Avoid exercise and alcohol for 24 hours. Our providers offer tailored aftercare. Review your consent forms or call +1 (437) 494‑7111 for details. 

Do TOULA’s dermal fillers or Sculptra cause pain or bruising? 

TOULA’s Dermal Fillers with Revanesse and Sculptra involve minimal discomfort, supported by topical anesthetics and lidocaine in some products. Lips may feel slight stinging. Bruising or swelling for 2–7 days is possible and can be eased with ice or Arnica gel. We recommend scheduling treatments 2 weeks before major events. Our providers prioritize comfort at every step. For full details, review your consent forms or call +1 (437) 494‑7111. 

What techniques does TOULA use for dermal filler injections? 

TOULA’s providers use needles for precision (for areas such as the lips) or blunt‑tip cannulas to help reduce bruising (for areas such as the cheeks), tailored to your anatomy and goals. Each treatment begins with a small entry point to support safe, effective placement. Please review our consent forms in advance of your treatment or call +1 (437) 494‑7111 to speak with our skincare concierge team. 

What are tear troughs and how does TOULA treat them?  

Tear troughs are under‑eye hollows or dark circles caused by aging, volume loss, or genetics. TOULA uses Revanesse Dermal Fillers to smooth and refresh the area. Our experts assess suitability during your consultation to ensure natural‑looking results. Visit www.toulastudio.com/pages/dermal-fillers for details. 

Why does TOULA offer temple injections for fillers?  

Temple hollows, often caused by aging or genetics, can contribute to a tired or sunken appearance. TOULA uses Revanesse® hyaluronic acid Dermal Filler to restore lost volume in this area, creating a more balanced and youthful facial contour. Each treatment plan is customized to ensure safe, natural‑looking results. To learn more or book a complimentary consultation, contact our Concierge Team at +1 (437) 494‑7111 or review our in‑studio consent forms for full details. 

What are marionette lines and how are they treated at TOULA? 

Marionette lines, the vertical wrinkles that run from the mouth toward the chin, can develop from aging, volume loss, or genetics. TOULA’s Revanesse® fillers lift and smooth these lines to create a more refreshed, youthful appearance. Our experts customize treatments during your complimentary consultation to ensure natural‑looking results. Learn more at www.toulastudio.com/pages/dermal-fillers. 

Why combine neuromodulators and dermal fillers at TOULA? 

Combining Wrinkle Relaxers (such as Botox® or Dysport®) with Dermal Fillers allows TOULA providers to address multiple signs of aging — including fine lines, wrinkles, and volume loss — for a balanced, rejuvenated look without surgery. This approach enhances overall harmony and can improve the longevity of your results through a personalized treatment plan. Book a complimentary consultation at www.toulastudio.com to create your tailored treatment plan, with same‑day options available. 

Does TOULA offer consultations for injectable treatments? 

Yes, TOULA offers complimentary 60‑minute consultations for all injectable services, including Wrinkle Relaxers, Dermal Fillers, and Sculptra. This dedicated appointment provides enough time for a thorough facial assessment, discussion of your goals, and the option to proceed with a same‑day treatment if it aligns with your provider’s recommendation and your schedule. Book a complimentary consultation at www.toulastudio.com to create your tailored treatment plan, with same‑day options available. 

What is the difference between Botox, Dysport, and Xeomin? 

At TOULA, we primarily use Botox and Dysport for our Wrinkle Relaxers, both FDA‑approved neuromodulators that soften expression lines by temporarily relaxing targeted facial muscles. While they work through the same mechanism, they differ slightly in molecular structure, diffusion, and onset time. Dysport may spread more readily in larger areas, while Botox offers precise, localized control. Your TOULA injector will recommend the best option based on your facial anatomy, muscle strength, and treatment goals. Book a complimentary consultation at www.toulastudio.com to create your tailored treatment plan, with same‑day options available. 

What areas of the face can be treated with Wrinkle Relaxers (e.g. Botox/Neuromodulators)? 

At TOULA, we focus on the most common and effective areas for a natural, refreshed look, including the frown lines (“11s”), forehead lines, and crow’s feet. Wrinkle Relaxers can also be used for subtle brow lifts, softening a “gummy smile,” relaxing chin dimpling, and treating masseter muscles for jaw clenching. Your injector will tailor treatment to your facial anatomy for balanced, natural results. Book a complimentary consultation at www.toulastudio.com to create your tailored treatment plan, with same‑day options available. 

How long does it take to see the full results of Botox?  

You’ll typically begin to notice results within 3–5 days, with full effects visible at 10–14 days. This is why we recommend waiting a full two weeks before considering a minor touch‑up. 

How long do dermal filler results typically last?  

Longevity depends on the product and treatment area. Most of TOULA’s hyaluronic acid (HA) Dermal Fillers, such as Revanesse, last between 6–18 months. Fillers in high‑movement areas like the lips may metabolize faster, while fillers in structural areas like the cheeks often last longer. 

What is the best age to start preventative Botox? 

In line with TOULA’s prevention‑focused philosophy, many clients begin preventative Botox in their mid‑to‑late 20s or early 30s. The goal is to relax muscles before static lines (wrinkles visible at rest) form, helping maintain a smooth, youthful appearance over time. Book a complimentary consultation at www.toulastudio.com to create your tailored treatment plan, with same‑day options available. 

Is it possible to have an allergic reaction to Dermal Fillers?  

Allergic reactions to Dermal Fillers are rare, but possible. TOULA’s medical team prioritizes your safety and reviews your medical history carefully. If an allergic reaction occurs, it is usually manageable. Please inform your injector immediately if you experience unusual swelling or symptoms. 

What is the difference between an HA filler and a biostimulatory filler (e.g., Sculptra)? 

HA Dermal Fillers (like Revanesse) provide immediate volume and are dissolvable. Biostimulatory fillers such as Sculptra work differently by stimulating collagen production over several months, creating gradual, long‑lasting volume and improved skin texture. TOULA offers both options depending on your goals. Book a complimentary consultation at www.toulastudio.com to create your tailored treatment plan, with same‑day options available. 

Does getting injectables hurt, and do you use numbing cream? 

Most TOULA clients report minimal discomfort, often described as a quick pinprick. To support comfort, we apply a topical lidocaine‑based numbing cream before your treatment and may use ice as needed. Our injectors use fine needles and gentle techniques to help ensure the experience feels as comfortable as possible. 

Can Botox or fillers be combined with other treatments?  

Yes, they are often combined for comprehensive results! We typically perform your facial or laser treatment before injectables. If you have had Wrinkle Relaxers (e.g. Botox or Dysport) or Dermal Fillers, we recommend waiting two weeks before scheduling any deep facial or laser treatment. 

What happens if I stop getting Botox or fillers?  

Your features will simply return to their original, pre‑treatment state over time. Botox gradually wears off and normal muscle movement returns, which allows expression lines to slowly reappear. Dermal fillers are naturally metabolized by the body over time. Stopping treatment does not cause the skin to sag or worsen. You will simply return to your baseline appearance. 

Can I get a TOULA treatment after recent fillers or peels? 

Inform your provider if you’ve had recent fillers or chemical peels. We recommend waiting at least two full weeks before scheduling a TOULA treatment. 

Should I eat before my treatment?  

Yes. We recommend having a light meal before your appointment to minimize the chance of feeling light‑headed during your treatment. 

If I am on antibiotics, can I still receive treatment?  

It depends on the antibiotic and the treatment you are receiving. Certain antibiotics may interact with injectable procedures. Please inform your provider of all medications prior to your appointment so they can advise you appropriately. You can always reach a member of our Skincare Concierge Team at +1 (437) 494-7111 or email us at concierge@toulastudio.com. 

Should I shave my face before a microneedling session?  

You should not shave the treatment area on the day of your appointment. If you typically shave or derma plane, you can do so 48 hours prior. 

What treatments at TOULA can I receive if I am pregnant or breastfeeding? 

Out of an abundance of caution, we do not perform Microneedling or Wrinkle Relaxers (e.g. Botox or Dysport), Dermal Fillers, or Sculptra on clients who are pregnant or breastfeeding. Our Pregnancy Facial is available and designed using pregnancy‑safe products and techniques. 

Should I take an anti-histamine before my injectables treatment to help with swelling? 

You may take an over-the-counter antihistamine before and/or after your injectable appointment to help mitigate potential swelling. 

Do I need to remove my contact lenses before a facial? 

If you are receiving a service near the eyes, such as LED Light Therapy, we recommend removing your contact lenses for maximum comfort. 

Will my TOULA treatment require recovery time?  

Most TOULA treatments involve little to no downtime. Our high‑tech facials allow you to return to your day immediately. 

Injectables such as Wrinkle Relaxers (e.g., Botox and Dysport), Dermal Fillers, and Sculptra may cause temporary swelling or mild bruising, but most clients resume normal activities right away. To support optimal healing, we recommend avoiding strenuous exercise, heat exposure (such as saunas or hot yoga), and facial massage for at least 24 hours — ideally 48 hours for heat‑based activities. 

Microneedling involves a brief recovery period. Expect 24–48 hours of redness similar to a mild sunburn, along with short‑term sensitivity and dryness. Makeup is typically fine after 24 hours, and full recovery usually occurs within three to five days. To support healing, avoid direct sun exposure and apply sunscreen daily while the skin is recovering. 

How should I sleep after getting dermal fillers?  

We recommend sleeping slightly elevated on your back for the first 24–48 hours after a Dermal Filler appointment at TOULA. This helps minimize swelling and prevents placing pressure on the treated areas while the product settles. 

When can I apply my usual skincare products (e.g. vitamin C, retinoids)? 

After injectables, you can resume most gentle skincare after 4–6 hours. After microneedling, please wait until the skin has settled — usually 3–7 days — before resuming any strong actives such as retinoids, AHAs, or deep exfoliants. For facials, your esthetician will let you know when to resume actives based on the treatment performed. 

How long should I avoid direct sun exposure after a facial or microneedling? 

After any facial or microneedling treatment at TOULA, protecting your skin from the sun is essential. 

For facials, we recommend avoiding direct sun exposure for at least 48 hours and applying a broad‑spectrum physical sunscreen (SPF 30+) daily. 

Microneedling requires stricter sun care. Avoid direct sun exposure for a full 7–14 days, as the skin is more vulnerable to pigmentation during healing. Daily use of a broad‑spectrum physical sunscreen is critical, and we recommend reapplying if you’ll be outdoors. 

Is it normal to have a small bump or bruise at the injection site? 

Yes. Mild swelling, bruising, and pinprick redness at the injection sites are common and temporary side effects, typically resolving within 2-7 days. You can always contact us at concierge@toulastudio.com or give a member of our Skincare Concierge Team at call at +1 (437) 494-7111 to discuss your concerns and set-up a complimentary follow-up consultation. 

How long after Dermal Fillers should I wait before getting dental work? 

It is recommended to wait at least 2 weeks after receiving Dermal Fillers before undergoing any significant dental procedure (cleanings, fillings, etc.) to minimize the risk of infection or migration. 

When can I get a massage after my injectable treatment?  

Please avoid deep tissue massage or facial massage for at least 2 weeks after your injection appointment to prevent disturbing the product placement. 

What is the best way to reduce swelling and bruising after treatment?  

The best way is to apply cold compresses or ice packs intermittently to the treated area for the first 24 hours. Arnica supplements, started a few days prior, can also help minimize bruising. 

When can I fly on an airplane after getting fillers?  

While there is no strict rule, we recommend waiting at least 48-72 hours after receiving fillers before flying to allow initial swelling to subside and to monitor for any reactions in a stable environment. 

Can I wear hats, goggles, or tight headbands after Botox? 

To ensure the Botox settles correctly, please avoid wearing anything tight across the treatment area (like hats that press on the forehead or tight goggles) for the first 4-6 hours. 

Does TOULA offer packages for series treatments?  

Yes. We offer curated treatment packages designed to deliver optimal results and value. Our current packages include Dysport treatment bundles, Microneedling multi‑session packs, Sculptra vial packages, and LED Light Therapy series. Each package is structured to support consistent results and long‑term skin health, with treatment intervals recommended by your provider. You can review our transparent pricing menu at https://toulastudio.com/pages/pricing for more details on our packages. 

Are your package prices listed on your website, or only available at consultation? 

Yes. All of our current treatment packages are listed on our website, including Dysport bundles, Microneedling series, Sculptra packages, and LED Light Therapy packs. Your provider will review the recommended package for your goals during your complimentary consultation. You can review our transparent pricing menu at https://toulastudio.com/pages/pricing for more details on our packages. 

Can I share a package of treatments with a friend or family member? 

Packages and membership benefits are exclusive to the client who purchases them. The complimentary express facial included with membership every six months may be gifted, but treatment packages themselves cannot be shared. You can review our transparent pricing menu at https://toulastudio.com/pages/pricing for more details on our packages. 

How does a membership work at TOULA? 

TOULA memberships are designed to make consistent, professional skincare simple, flexible, and results‑driven. Each membership begins with a three‑month commitment to ensure you see meaningful, lasting improvements. After this initial term, your plan transitions into a flexible month‑to‑month structure with easy cancellations and the option to pause for up to three months within any 12‑month period. 

Our four facial‑focused tiers — Essence, Empower, Enhance, and Elevate — convert your monthly investment into a facial credit for use toward a curated high‑tech facial each month. These credits are designed to keep you on a consistent treatment schedule and must be used within 31 days, as they do not roll over. Each tier features advanced modalities and personalized esthetician care tailored to your skin’s needs. 

The Beauty Bank functions differently: your monthly payment is banked and never expires. Every dollar accumulates in your account and can be used toward any treatment or product, offering complete freedom in how you invest in your skin health. 

All memberships include elevated perks such as exclusive member pricing, preferred booking, skincare discounts, a complimentary Express Facial, three LED Light Therapy sessions, and invitations to private studio events. 

Explore all tiers and find your ideal fit at http://www.toulastudio.com/pages/our-memberships. 

How do I sign up for a TOULA membership? 

You can sign up for a TOULA membership online at www.toulastudio.com/pages/our-memberships or in‑studio before or after your facial. If you’re unsure which tier is right for you, our team can guide you in person or via email at concierge@toulastudio.com. You can also reach us by phone at +1 (437) 494‑7111. 

What are the perks of becoming a member? 

All TOULA members receive elevated benefits designed to enhance your skincare journey and make consistent treatment effortless. Every membership tier includes exclusive member pricing on additional treatments and advanced add‑ons, preferred booking, skincare discounts, one complimentary Express Facial upon sign‑up, three LED Light Therapy sessions, complimentary multispectral skin analysis, early access to promotions, invitations to members‑only events, flexible credit transfers for facial‑credit tiers, shared profiles for family members, and access to our dedicated concierge team. You can learn more about the perks of a TOULA membership online at www.toulastudio.com/pages/our-memberships. 

What are the terms of TOULA’s membership program? 

TOULA memberships begin with a three‑month commitment, then continue month‑to‑month with the option to pause for up to three months in any twelve‑month period or cancel with thirty days’ written notice. Facial‑credit memberships receive one monthly facial credit valid for thirty‑one days; unused credits expire. Beauty Bank contributions are banked, never expire, and can be used toward any treatment or product. Billing occurs automatically on the 1st or 15th of each month. Member perks end upon cancellation, though Beauty Bank funds remain available at standard rates. 

How does the Beauty Bank differ from facial‑credit membership tiers? 

Beauty Bank memberships bank your monthly contribution, allowing you to use funds toward any facial, treatment, or product. Funds never expire while your membership is active. Facial‑credit memberships provide one monthly facial credit tied to your tier, valid for 31 days, with upgrade options available by paying the difference. Credits do not roll over, and unused value does not carry forward. 

What’s the difference between TOULA’s membership fee and member pricing? 

Your monthly membership fee provides your monthly benefit — either a facial credit or a Beauty Bank contribution. Member pricing refers to discounted rates available only to active members for additional facials, treatments, injectables, and retail products beyond what is included in your monthly fee. 

Do I need to join a TOULA membership before my facial appointment? 

No. You can become a member before or after your facial, either online or in‑studio. Joining beforehand allows you to apply your monthly facial credit to that session; joining afterward simply starts your membership on the next billing cycle. 

You can sign up for a TOULA membership online at www.toulastudio.com/pages/our-memberships or in‑studio before or after your facial. If you’re unsure which tier is right for you, our team can guide you in person or via email at concierge@toulastudio.com. You can also reach us by phone at +1 (437) 494‑7111. 

Is there a long‑term commitment? 

No long‑term commitment. All memberships begin with a three‑month commitment, then continue month‑to‑month with the option to pause or cancel with 30 days’ written notice. 

What’s the minimum commitment for TOULA memberships? 

All TOULA memberships begin with a three‑month commitment to support consistent treatment and meaningful results. After this period, your plan transitions into a flexible month‑to‑month structure. 

How does billing work for TOULA memberships? 

We securely store your card and bill automatically on either the 1st or the 15th of each month, based on your preference. Each payment applies directly to your monthly facial credit or Beauty Bank contribution. 

How do I cancel my TOULA membership? 

After your three‑month commitment, you may cancel with 30 days’ written notice by contacting our Concierge Team via phone, email, or in person. Member perks are suspended during the notice period, but any Beauty Bank funds remain available at standard rates. 

How does the Beauty Bank membership tier work? 

Your monthly contribution is added to your Beauty Bank and can be used toward any facial, treatment, or product. If the service costs more than your contribution, you pay the difference. If it costs less, the remaining balance stays in your Beauty Bank. Funds never expire while your membership is active. 

Can I pause my TOULA membership? 

Yes. You may pause your membership for up to three months within any 12‑month period. Billing and perks are suspended during the pause. 

What if I need to pause or cancel my membership? 

After the three‑month commitment, you may pause for up to three months per year or cancel with 30 days’ written notice. Member perks are suspended during pauses or cancellation notice periods, but Beauty Bank funds remain available at standard rates. 

Can I cancel my membership online? 

No. Memberships cannot be canceled online. All cancellations require 30 days’ written notice through our Concierge Team. 

What happens if I miss a monthly facial at TOULA? 

Facial‑credit memberships (Essence, Empower, Enhance and Elevate) receive one monthly facial credit valid for 31 days. If not used within that window, the credit expires. Beauty Bank contributions never expire. 

Can I switch my TOULA membership tier? 

Yes. You may upgrade or downgrade your membership at any time by contacting our Concierge Team at +1 (437) 494-7111or speaking with our in‑studio team. 

Is there a pregnancy‑safe membership option at TOULA? 

Yes. Members in Empower, Enhance, and Elevate may swap their monthly facial credit for our Pregnancy Facial at no additional cost. Essence members may also swap by paying the difference in price. 

What’s the minimum age for a TOULA membership? 

The minimum age is 13, with parental or guardian consent required. Injectable services are not provided to anyone under 18. 

Which TOULA membership is best for teenagers? 

We recommend the Essence or Empower Membership for teens ages 13–18. These tiers support common adolescent skin concerns such as sensitivity, congestion, and acne. 

If I cancel my membership, do I lose the money in my Beauty Bank account? 

No. Beauty Bank funds remain yours and can be used toward any treatment or product at standard rates after cancellation. 

How do I use a TOULA membership guest pass? 

You may gift one complimentary 30‑minute Express Facial to someone who has never received a TOULA treatment. Contact our Concierge Team by phone at +1 (437) 494-7111 or by email at concierge@toulastudio.com with the guest’s details, and we will assist with booking. 

Can I share my TOULA membership facials with others? 

Yes. Facial‑credit tiers allow you to transfer one facial credit per month to a friend or family member. The number of family members you can add varies by tier. Speak with a member of our concierge team by phone at +1 (437) 494-7111 or by email at concierge@toulastudio.com for more details. 

Can I share my TOULA membership discounts with friends? 

No. Discounts are exclusive to the primary member. However, you may transfer one facial credit per month to a friend or family member. 

Can I upgrade my TOULA monthly facial? 

Yes. You may upgrade by paying the difference between your facial credit and the member rate of the service. 

Can I downgrade my facial if I’m in a specific facial‑credit membership tier? 

Yes. You may choose a lower‑priced facial, but the full credit is applied and unused value does not carry over. 

What if the service I am booking or product I am purchasing is more or less than the cost of the monthly Beauty Bank membership? 

If the service costs more than your monthly contribution, you pay the difference. If it costs less, the remaining balance stays in your Beauty Bank. 

Can I use gift cards to pay for my monthly membership fee? 

No. Gift cards cannot be used for monthly membership fees. 

Can I use my Beauty Bank funds to purchase gift cards? 

No. Beauty Bank funds cannot be redeemed for gift cards. 

Can I combine my membership discount with promotions? 

No, but members receive exclusive promotions and early access to sales. 

When does billing start for my membership? 

Billing begins on either the 1st or the 15th of the month, depending on your selected billing date. 

Can I pause my membership longer than three months? 

No. Memberships can be paused for up to three months within any 12‑month period. 

Can I change the billing date of my membership after sign‑up? 

No. Billing dates cannot be changed once your membership is active. 

Can I use my membership discount on products online? 

No. Membership discounts cannot be applied to purchases made through our Shopify skincare shop. 

Can I transfer my Beauty Bank funds to someone else? 

No. Beauty Bank funds cannot be transferred or gifted. 

Can I use multiple facial credits in one visit? 

No. Facial credits cannot be combined or used in multiples during a single visit. 

Can I use my complimentary 3 LED Light Therapy sessions whenever I want? 

LED Light Therapy sessions must be used within 6 months. They may be transferred to a friend and can be booked before or after a facial, including back‑to‑back sessions.

How do I choose the right skincare products at TOULA?  

Our expert estheticians help you build a personalized skincare routine using medical‑grade and Korean formulations. Each recommendation is tailored to your skin type, goals, and treatment plan. Product guidance is provided during your comprehensive skin analysis consultation or as part of your treatment, ensuring your home routine supports and maintains your TOULA glow. 

Who can assist with picking TOULA skincare products?  

Our team is passionate about helping you find the ideal skincare products. Contact our Concierge Team at +1 (437) 494-7111 or consult with our staff during your next studio visit for tailored recommendations. 

Are TOULA’s skincare products natural and organic?  

TOULA focuses on ingredient‑led, non‑toxic skincare—prioritizing safety, efficacy, and clinical integrity over marketing terms like “natural” or “organic.” Because these labels aren’t strictly regulated (for example, the U.S. bans only ~30 cosmetic ingredients compared to over 1,300 in the EU), TOULA carefully curates products from trusted, science‑backed brands to ensure every formula is clean, safe, and results‑driven for radiant skin.