Returns & Refunds
Returns and refunds can be accepted only if the product is unopened, unused, and with the original packaging intact. Returns and refunds can be requested by email at hello@toulastudio.com or in-studio, and must be made within 14 days of delivery. Please note: no free returns via shipping. Online purchases can be returned in-studio. If guests would like to return via mail, guest is responsible for return shipping costs. Return shipping method must include tracking.
Damaged or Incorrect
If your order arrives damaged or incorrect, please keep the box, packaging materials, and products and contact our Concierge Team at +1 (437) 494-7111 within 24 hours of receipt. Exchanges for incorrect products are accepted only if unopened and unused. For delayed orders, you’ll receive an email notification—please check your spam folder and ensure your email address is valid. Reach out to our Concierge Team at hello@toulastudio.com for assistance.
