Membership FAQs

Some commonly asked questions about our membership options.

What benefits come with a TOULA membership?

TOULA memberships (Essence, Empower, Elevate) offer exclusive pricing on monthly facials, special perks, and radiant skin. Consult our expert estheticians in-studio or call +1 (437) 494-7111 to find your ideal tier.

How do I join a TOULA membership plan?

Sign up for a TOULA membership online at www.toulastudio.com or in-studio before or after your facial. Unsure which plan suits you? Our estheticians can guide you in-person or via +1 (437) 494-7111.

What are the perks of becoming a member?

Membership includes a free facial every 6 months, which you can use yourself or gift to a friend, along with a complimentary birthday month upgrade, the ability to bank your monthly fee for other services, preferred booking, access to exclusive member events and specials, and exclusive pricing on additional TOULA treatments.

Can I switch my TOULA membership tier?

Adjust your membership tier anytime by contacting our Concierge Team at +1 (437) 494-7111 or speaking with our Guest Experience Team during your visit.

Is there a pregnancy-safe membership option at TOULA?

Yes, our Essence Membership is exclusively pregnancy-safe, offering a choice between a Calming or Clarifying facial each month, with the option to swap for a Pregnancy Facial. Please inform the team at the studio that you are pregnant, or reach out to the Concierge Team at +1 (437) 494-7111 to update your account.

Do I need to join a TOULA membership before my facial appointment?

You can join a TOULA membership before or after your facial, online at www.toulastudio.com or in-studio. Joining before applies your monthly facial to that visit; joining after starts the next month. Call +1 (437) 494-7111 for guidance on the best plan.

What’s the minimum age for a TOULA membership?

TOULA welcomes members as young as 13 to start their skincare journey. Minors need a parent/guardian to sign the membership agreement and, if possible, accompany them for check-in and check-out during monthly visits.

Which TOULA membership is best for teenagers?

We suggest the Essence or Empower Membership for teens, tailored to their skin goals. Our estheticians can recommend the best fit during your first visit, with the option to adjust tiers anytime.

What’s the minimum commitment for TOULA memberships?

TOULA memberships require a six-month commitment, billed monthly. After six months, you can continue month-to-month with the flexibility to pause or cancel.

Can I pause my TOULA membership?

Traveling or need a break? During your six-month membership, you can bank missed monthly facials’ value for other TOULA services or products. Contact our Concierge Team at +1 (437) 494-7111 to arrange.

How do I cancel my TOULA membership?

After the six-month commitment, you can end your membership by contacting our Concierge Team at +1 (437) 494-7111 or visiting the studio in person.

Can I share my TOULA membership facials with others?

Membership facials are exclusive to the member. Need more time to use them? Request a pause or extension by contacting our Concierge Team at +1 (437) 494-7111 or in-studio staff.

Can I share my TOULA membership discounts with friends?

Your TOULA membership discounts on treatments and products are for your use only. If you refer a new TOULA customer, we can apply one-time member pricing on their first visit. Please speak to our concierge team in-studio during the booking process.

How does billing work for TOULA memberships?

We store your credit card for automatic billing on the 1st or 15th of each month (your choice). Each payment adds one facial to your TOULA profile for use that month.

What are the terms of TOULA’s membership program?

TOULA memberships are non-refundable, non-transferable, and cannot combine with other offers. Monthly facials expire six weeks after payment. Active members enjoy exclusive pricing on injectables, fillers, extra facials, and products. Joining agrees to TOULA’s Membership Program terms.

Can I upgrade my TOULA monthly facial?

Yes, try a different facial by paying the price difference between your membership fee and the member facial rate. Our Concierge Team will adjust at your appointment.

What’s the difference between TOULA’s membership fee and member pricing?

Your monthly membership fee grants one facial per month, based on your tier. Additional facials or treatments like preventative Botox receive special member pricing. Visit www.toulastudio.com for pricing details and enjoy exclusive product discounts as a member, or connect with our team for more information.